Refund Policy

The item must be unused and in its original packaging.

There must be no signs of wear, damage, or tampering.

All protective seals and original packaging must remain intact.

Any tampering or damage will void the Nevora guarantee.

Returns or exchanges are not accepted after 14 days from the purchase date.

Contact our support team before sending an item back. Include your order number, the product concerned and the reason for your request. We will share the next steps and the applicable return address.

Once a return has been assessed, we will confirm whether a refund is due and how it will be processed. Refund timing and any applicable shipping deductions depend on the circumstances and your consumer rights.

If an item arrives damaged, faulty or different from what you ordered, contact us as soon as possible with your order number and details of the issue. Photographs may help us resolve your request more quickly.